Terms and Conditions


Payment Policy

Unless otherwise arranged payment in full is required at time of purchase. This can be done via EFTPOS in store. Please note that your card may have a maximum daily limit per transaction, please contact your bank for full details. This service applies to purchases completed in our physical store, and is not available for online purchases.

Payment via cheque is accepted, but cheques can take up to 5 working days to clear in our bank account. This service is not available for online orders.
Direct bank transfer can be made into our account. ANZ account number: 06-0541-0586315-00. These transfers normally clear in our accounting system within 24hrs. Direct bank transfer is only available to purchases made in our physical store and is not available for online purchases.
Until payment in full is received and cleared in our system all products remain the property of Mobility Plus.
We will not dispatch or deliver any products until we have payment in account. Overdue accounts may attract interest, administration, collection agency, court and other relevant costs.

Returns and Refunds

Please choose very carefully as returning a product incur a fee.  Our Online Store will accept returns of certain products. We will require notification via our returns form within 5 working days of date of purchase or delivery.

All returned products must be in excellent, unused new condition in their original undamaged packaging with all manuals and any accessories. Failure adhere to this will result in no refund being processed.
Returns must be accompanied by proof of purchase this is either a store receipt or invoice.

Fees for Returns

We charge an administration fee for returned goods. This will be $25. The cost of freight for the returned product is at the expense of the purchaser.

What cannot be returned?

Mobility Scooters cannot be returned once shipped or delivered. 

Due to health and hygiene reasons we are unable to accept returns of any of the following products:
• Incontinence products (disposable, underwear, bedding)

• Toilet products (any)

• Bathroom seating and personal cleaning products (any)


A 1-year warranty is given for all new products. In addition to the standard 1-year warranty, some of our larger items (mobility scooters) include a 2 or 3-year manufactures warranty. (Please check your owner’s manual for full details on manufactures warranties).
In the unlikely event of a warranty problem please contact us immediately via our return form. If your warranty claim is accepted as per the terms of the warranty, we will repair or replace the product as per the Consumer Guarantees Act 1993.
The warranty period commences from the date of purchase. The warranty covers faulty materials, product defects, and faulty workmanship. 
The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product. 
We will require a reasonable amount of time to assess a warranty claim which may involve sending away any faulty parts for assessment by the manufacturer.
Warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
• Normal wear and tear

• Accidental damage or mistreatment

Mobility Scooter Warranties & Returns

In the unlilely event of needing to make a warranty claim please follow the details below;

1. Fill in the warranty claim form provided with your purchase. Give as many details about the
fault as you can.
2. Return the faulty product to Mobility Plus Ltd (if required)
3. Provide us with your original invoice or proof of sale.
4. If you have a faulty battery charger, please also fill in a separate battery charger form.

Warranty Costs
Please be aware full warranty investigation costs will be charged and invoiced. This includes; all out fee, technical assessment time and administration time. If your claim is approved, then some of these charges may be covered by the manufacturer’s warranty. If your claim is not approved as per the terms of the manufacturer’s warranty, then you will be required to pay the costs in full.

Warranty Assessment Time
Mobility Plus will try to assess your faulty product as quickly as possible but a reasonable amount of time will be needed. It normally takes between 2-4 weeks for a faulty product to be completely assessed. This time frame is required as the product may need to be returned to the manufacturer for detailed assessment by their own qualified technicians - The manufacturer has the final say if a product has failed due to a manufacturing fault, not Mobility Plus.

Warranty Outcome
If it is deemed your product failure meets the manufacturer’s warranty criteria, then it will be replaced as per warranty terms of the manufacturer’s warranty. If it is found the product is not covered under the manufacturer’s warranty, then you will have to pay for a replacement and any costs incurred. (See warranty costs above).

What’s Not Covered?
The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product. Please read and follow all instructions that are given to you at the time of purchase or supplied with your purchase. Failure to follow, read and adhere to these instructions will void any warranty claim.

Return To Base Warranty
Products will need to be returned to us here at Mobility Plus by the customer at their cost, including products shipped directly to you to assess any warranty claim.

Warranty Form Downloads

Warranty Procedure Form.pdf

General Warranty Form.pdf

Faulty Battery Charger Warranty Form.pdf

Pride Mobility Warranty Form Mobility Plus.pdf

Merits Warranty Form Mobility Plus.pdf

Return to Base Warranty

In the unlikely event of a fault on your product we will require you to return the product to us to assess a warranty claim.  This will need to be returned at the customers expense until we have confirmed the warranty claim.  

General Terms and Conditions

We aim to keep our prices as competitive as possible - with that in mind prices are subject to change without notice. Prices for all products on this website are in New Zealand Dollars & include GST of 15%. 

Limitaion of Liability
Mobility Plus+ are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products we sell.

While every attempt is made for this website information to be accurate and up to date, it is provided by Mobility Plus+ in good faith. We cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in, or omissions from, the information contained in the website.