Terms and Conditions

Payment Policy

Unless otherwise arranged payment in full is required at time of purchase. This can be done via EFTPOS in store. Please note that your card may have a maximum daily limit per transaction, please contact your bank for full details. This service applies to purchases completed in our physical store, and is not available for online purchases.
Payment via cheque is accepted, but cheques can take up to 5 working days to clear in our bank account. This service is not available for online orders.
Direct bank transfer can be made into our account. ANZ account number: 06-0541-0586315-00. These transfers normally clear in our accounting system within 24hrs. Direct bank transfer is only available to purchases made in our physical store and is not available for online purchases.
Until payment in full is received and cleared in our system all products remain the property of Mobility Plus.
We will not dispatch or deliver any products until we have payment in account. Overdue accounts may attract interest, administration, collection agency, court and other relevant costs.

RETURNS AND REFUNDS
Our Online Store will accept returns of certain products. We will require notification via our returns form within 5 working days of date of purchase or delivery.
All returned products must be in excellent, unused new condition in their original undamaged packaging with all manuals and any accessories.
Returns must be accompanied by proof of purchase this is either a store receipt or invoice.
The cost of freight for the returned product is at the expense of the purchaser.

What cannot be returned?
Due to health and hygiene reasons, we are unable to accept returns of any of the following products:
• Incontinence products (disposable, underwear, bedding)

• Toilet products (any)

• Bathroom seating and personal cleaning products (any)

Fees for returns;
We reserve the right to charge an administration fee for returned goods. This will be up to $25.
The cost of freight for the returned product is at the expense of the purchaser.

WARRANTIES
A 1-year warranty is given for all new products. In addition to the standard 1-year warranty, some of our larger items (mobility scooters) include a 2 or 3-year warranty. (Please check your owner’s manual for full details on warranties).
In the unlikely event of a warranty problem please contact us immediately via our return form. If your warranty claim is accepted as per the terms of the warranty, we will repair or replace the product as per the Consumer Guarantees Act 1993.
The warranty period commences from the date of purchase. The warranty covers faulty materials, product defects, and faulty workmanship.
The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product.
We will require a reasonable amount of time to assess a warranty claim which may involve sending away any faulty parts for assessment by the manufacturer.
Warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
• Normal wear and tear

• Accidental damage or mistreatment


GENERAL TERMS AND CONDITIONS

PRICES
We aim to keep our prices as competitive as possible - with that in mind prices are subject to change without notice. Prices for all products on this website are in New Zealand Dollars & include GST of 15%.

LIMITATION OF LIABILITY
Mobility Plus+ are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products we sell.

Disclaimer
While every attempt is made for this website information to be accurate and up to date, it is provided by Mobility Plus+ in good faith. We cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in, or omissions from, the information contained in the website.